Terms of Service

1. Introduction

Please read these Terms of Service (“Terms”) carefully before using products offered by Macrodeep Inc. (“Service”). Macrodeep Inc. (“us”, “we”, or “our”) governs your access to and use of Grain, including grain.sh, app.grain.sh, desktop applications, and Grain Mobile. By accessing or using the Service, you agree to these Terms. If you disagree with any part of the Terms, you may not access the Service.

By accepting these Terms you also acknowledge our Privacy Policy. Where a separate Data Processing Agreement (DPA) applies to personal data you process as a controller, that DPA supplements these Terms.

2. Parties

The Service is operated by Macrodeep Inc. and its subsidiaries. We make software applications and platforms available so you can orchestrate AI agents, tasks, workrooms, and related workflows. Certain parts of the Service may be provided by sub-contractors acting on our behalf.

“You” means the company or other legal entity on whose behalf you accept these Terms, and its Authorized Users. “Authorized Users” means employees, agents, and contractors you authorize to use the Service.

“Customer Data” means data you or Authorized Users import, create, or otherwise process through the Service, including code paths, messages, tasks, and third-party content you connect.

“Site” means grain.sh, app.grain.sh, and related Macrodeep-operated Grain domains. “Software” means the online and desktop applications we provide as part of the Service.

3. Use of the Service

As a condition of use, you agree that:

• You are at least 18 years old;
• You use the Service on behalf of a company or other legal entity (or as a permitted individual account holder);
• You have authority to bind that entity (where applicable) to these Terms;
• You use the Service for lawful business or professional purposes;
• You will comply with all applicable laws, including copyright, privacy, and export rules;
• You are not barred from using the Service under applicable law;
• You will not reverse engineer, abuse rate limits, probe for vulnerabilities without authorization, or interfere with other customers’ use of the Service.

4. Accounts and security

You are responsible for credentials issued to Authorized Users and for activity under your organization. Notify us promptly of unauthorized access. We may suspend accounts that present security risk or Terms violations.

5. Customer Data and AI agents

You retain ownership of Customer Data. You grant us a limited license to host, process, and transmit Customer Data solely to provide and improve the Service as configured by you.

Grain may run AI agents using third-party model providers and/or local executors on devices you control. You are responsible for:

• Prompts, tools, and permissions you grant agents
• Compliance when agents access third-party systems or personal data
• Reviewing agent output before relying on it in production
• Secrets and API keys you store or inject into the Service

Local execution runs on your infrastructure. You are responsible for those machines, network policies, and any data they access.

6. Acceptable use

You will not use the Service to:

• Violate law or third-party rights
• Distribute malware, spam, or abusive automation
• Attempt unauthorized access to systems or data
• Scrape or harvest personal data unlawfully
• Misrepresent your identity or affiliation in a deceptive way
• Overwhelm our infrastructure or third-party APIs beyond fair use

7. Intellectual property

We and our licensors own the Service, Software, branding, and documentation. These Terms do not transfer ownership of our IP to you. Feedback you provide may be used by us without obligation to you.

8. Third-party services

Integrations (Google, Slack, Linear, model providers, etc.) are optional and subject to those providers’ terms. We are not responsible for third-party services. OAuth connections you authorize are under your control and can be revoked.

9. Fees and trials

Paid plans are billed according to the plan you select. Trials convert or expire as described at signup or in product UI. Fees are non-refundable except where required by law or expressly stated. We may change pricing with notice for subsequent billing periods.

10. Confidentiality

Each party may receive confidential information from the other. The receiving party will protect it with reasonable care and use it only for performing under these Terms, except where information is public, independently developed, or required to be disclosed by law.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI-GENERATED OUTPUT MAY BE INCORRECT OR UNSAFE; YOU MUST SUPERVISE AGENTS AND VALIDATE RESULTS.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MACRODEEP INC. AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

13. Indemnity

You will defend and indemnify Macrodeep Inc. and its personnel against claims arising from your Customer Data, your use of agents, your violation of these Terms, or your infringement of third-party rights.

14. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for Terms violations, non-payment, or risk to the Service. Upon termination, your right to use the Service ends. Provisions that by nature should survive (IP, liability, indemnity, confidentiality) will survive.

15. Changes to the Terms

We may update these Terms. Material changes will update the date above and may be communicated in-product or by email. Continued use after the effective date constitutes acceptance.

16. Governing law

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules, except where mandatory local consumer law applies. Courts in San Francisco County, California shall have exclusive jurisdiction, subject to mandatory local law.

17. Contact

Macrodeep Inc.
San Francisco, California, USA
support@grain.sh
legal@grain.sh

Hosted at https://grain.sh/terms. Related: Privacy Policy.